PETKIT Fresh Element SOLO (Global Version) 1-Year Thai Official Warranty Automatic Pet Feeder

PETKIT Fresh Element SOLO (Global Version) Automatic Pet Feeder

▪️Suitable for dry food and can hold multiple types of food

▪️Smart control via app, connects to 2.4G Wi-Fi

▪️Food-grade 304 stainless steel bowl, safe

▪️Designed to be easily disassembled, assembled, and cleaned

▪️Multi-layer locking system to keep food fresh

▪️Can use 5 AAA batteries as a backup power supply

▪️Press the button on the device to dispense food manually

▪️Raised base tilted at 6 degrees, suitable for pets' spines

▪️3-liter capacity or approximately 1.33 kg, can store food for up to half a month

▪️Braided nylon power cord to prevent biting

✅1-year warranty from the Thai service center

Product Details

1. Product Name: PETKIT Fresh Element SOLO Automatic Pet Feeder

2. Product Size: 316*167*296 mm.

3. Weight: 1.32 kg.

4. Material: 304 stainless steel / ABS

5. Capacity: 3L

6. Cable length approximately 150 CM

❌*** The adapter is not included; the cable is USB ***❌

⚙️Warranty Terms⚙️

**Please always record a video before and during the unboxing of the product.**

Keep the box, product manual, and all accessories for at least 15 days as evidence for product warranty.

⚠️Product Warranty

➛Product warranty period

The product warranty period is subject to the product terms (warranty periods vary by model). If the product has a problem within the warranty period, labor and spare parts for repairs are free.

➛Shipping costs

If within 15 days, the store will cover the round-trip shipping costs. If over 15 days, the customer is responsible for the round-trip shipping costs or can bring it to the store's service center themselves.

➛Repair time

1. For repairs at the Thai service center, the period is approximately 7-14 days

2. If the service center cannot fix it and it must be sent abroad for repair, the period is approximately 45-90 days

➛Replacement parts warranty

If parts are replaced, the store's service center will warranty the replaced part for 30 days.

⚠️Product Inspection

1. After receiving the product, please inspect both the exterior and interior. If the store sent the wrong item, please do not open the product and contact the store immediately.

2. Perform basic product testing, such as testing the buttons and the device's operation.

3. If you find a problem with the product, please notify the store within 3 days.

⚠️Steps to report a product problem

1. Provide the order number, ordering channel, along with a video and photos of the problematic product to the store.

2. The store will check the symptoms and recommend a solution.

3. If it is confirmed that the product cannot be used, please return the product to the store's service center.

⚠️Returns / Exchanges

1. If the product has a problem within 15 days, the store will replace it with a new product. The accessories must be complete and must not affect its resale.

2. If you ordered the wrong style/color/model and want to exchange it, you can, but the customer must bear the round-trip shipping costs and other expenses.

The product must be in perfect condition and unused.

⚠️Products not covered by warranty

1. No unboxing video and photos. The store will not warranty the product under any circumstances.

2. Product problems caused by the user, not the product itself.

3. Modified, added to, or repaired by the user, causing product problems and damage.

4. Free gifts are not covered by warranty, such as adapters, etc.

5. Packaging and logos may change for each product batch. The store reserves the right to make changes without prior notice.

6. Products in incomplete condition.

7. Products that deteriorate over time/usage, such as batteries and glass.

8. For household use only. If used for business or commercial purposes, it will not be covered by the product warranty.