PETKIT Breezy X-ZONE Pet Carrier Bag

PETKIT Breezy X-ZONE Pet Carrier Bag

▪️Well-distributed shoulder straps for comfortable carrying without strain

▪️The backpack can be unfolded into a tent

▪️The bag can be expanded for more space

▪️Designed for all-around ventilation

▪️Easy to fold and store

▪️Can be used as a bag for outings

▪️Or unfolded into a bed

▪️Adjustable shoulder straps, designed for comfort and lightness

▪️Large opening for easy access for pets

▪️Can be folded when not in use

✅30-day warranty from the Thai service center

Product Details

1. Product Name: PETKIT X-ZONE Pet Carrier Backpack

2. Product Size: Before expansion 350*270*430 mm. / After expansion 350*560*430 mm.

3. Weight: 1.15 kg.

4. Material: Mesh lining / Polyester

⚙️Product Warranty Terms⚙️

**Please always record a video before and during the unboxing of the product.**

Keep the box, product manual, and all accessories for at least 15 days as evidence and for product warranty purposes.

⚠️Product Warranty

➛Product warranty period

The product warranty period is subject to the product terms (warranty periods vary by product model). If the product has a problem within the warranty period, labor and spare parts for repairs are free.

➛Shipping costs

In cases not exceeding 15 days, the store will cover the round-trip shipping costs. If it exceeds 15 days, the customer is responsible for the round-trip shipping costs or can bring the product to the store's service center themselves.

➛Repair time

1. For repairs at the Thai service center, the period is approximately 7-14 days

2. If the service center cannot fix the issue and it is necessary to send it abroad for repair, the period is approximately 45-90 days

➛Warranty on replaced parts

If parts are replaced, the store's service center will provide a 30-day warranty on the replaced part.

⚠️Product Inspection

1. After receiving the product, please inspect both the exterior and interior. If the store sent the wrong item, please do not open the product and contact the store immediately.

2. Perform basic product testing, such as testing the buttons and the machine's operation.

3. If you find a problem with the product, please notify the store within 3 days.

⚠️Steps for reporting a product problem

1. Provide the order number, ordering channel, along with a video and photos of the problematic product to the store.

2. The store will perform a preliminary inspection of the issue and recommend a solution.

3. If it is confirmed that the product cannot be used, please return the product to the store's service center.

⚠️Returns / Exchanges

1. If the product has a problem within 15 days, the store will replace it with a new product. The packaging and accessories must be complete, and there must be no impact on its resale.

2. If you ordered the wrong style/color/model and wish to exchange it, you can do so, but the customer must bear the round-trip shipping costs and any other expenses.

The product must be in perfect condition and must not have been used.

⚠️Products not covered by the warranty

1. If there is no video evidence of unboxing the product and no photos, the store will not provide a warranty under any circumstances.

2. The product has a problem caused by the user, not by the product itself.

3. The product has been modified, added to, or repaired by the user, causing a problem and damage.

4. Free gifts are not covered by the warranty, such as adapters, etc.

5. Packaging and logos may vary from batch to batch. The store reserves the right to make changes without prior notice.

6. Products in imperfect condition

7. Products that deteriorate over time/usage, such as batteries and glass

8. Products are for household use only. If used for business or commercial purposes, they will not be covered by the product warranty.